Client Service Department: Your Intelligent Construction Management Center
Construction is not just bricks and concrete. It involves dozens of contractors, hundreds of documents, constant quality control, adherence to deadlines, financial monitoring, and numerous approvals.
You can hire individual engineers, lawyers, tender specialists, and project managers. Or you can entrust it all to the Client Service Department.
The essence: you get a ready-made "technical client" function without the need to form your own construction department. We represent your interests at all stages — from concept to project commissioning.
Who needs a Client Service Department?
| Situation | Solution |
|---|---|
| Your business has no construction department, but you need to build or reconstruct | We become your "external technical client" |
| You have hired contractors but cannot control them effectively | We provide technical supervision and acceptance of work |
| The project is complex and requires coordination of many participants | We manage all communications — you receive reports, not headaches |
| You are building for the first time and do not know all the legal nuances | We handle documentation, permits, expert reviews, and commissioning |
What exactly does the Client Service Department do? Full list of functions
| Function | What we do for you |
|---|---|
| Design Management | We control the development of design and estimate documentation, verify estimates, monitor compliance with standards and deadlines |
| Tender Support | We conduct tenders, select contractors and subcontractors, verify their licenses and experience |
| Financial Monitoring | We track the budget, verify work completion certificates, control targeted use of funds |
| Technical Supervision | We control work quality on site, identify defects, accept completed stages |
| Legal Support | We prepare contracts with contractors, handle claims work, protect your interests |
| Permitting Documentation | We obtain initial data, approve documentation with authorities, undergo expert reviews |
| Participant Coordination | We organize the work of all contractors within a single schedule, resolve conflicts |
| Project Commissioning | We prepare documents for the working and state acceptance commissions, put the facility into operation |
How we work: cooperation scheme
| Stage | Action |
|---|---|
| Start | You define goals, budget, and desired deadlines. We sign a contract for technical client services |
| Planning | We develop a detailed project management plan: schedules, control points, reporting system |
| Implementation | We perform all functions from the table above. You receive regular reports and participate in key decisions |
| Completion | We deliver the facility, transfer documentation, sign acts. The facility is ready for operation |
You manage your business, not the construction site. We take on the entire operational burden of construction.
Why is the Client Service Department more profitable than your own construction department?
| Parameter | Own Construction Department | Client Service Department |
|---|---|---|
| Costs | Salaries + taxes + office + equipment — fixed expenses regardless of project availability | You pay only for the actual work on your project |
| Competencies | You need to hire engineers, lawyers, estimators, tender specialists separately | We have all specialists in one team |
| Experience | Your employees have experience only with your projects | We have experience from dozens of diverse projects since 2003 |
| Responsibility | You are responsible for the department's mistakes | We are responsible for our functions under the contract |
| Licenses | You need to obtain permits for technical supervision | We already have all necessary licenses and approvals |
Result of the Client Service Department's work
After project completion, you receive:
- A built or renovated facility — in accordance with the project, standards, and your budget
- A complete documentation package — acts, contracts, permits, as-built diagrams
- Commissioning — the facility is legally and technically ready for operation
- Warranty support — we assist throughout the warranty period
Frequently Asked Questions
A general contractor builds — performs work using their own resources or subcontractors. The Client Service Department controls and manages — ensures that the general contractor performs the work with quality, on time, and within budget. They do not replace but complement each other.
For projects where this is not prohibited by law, yes. However, we usually recommend separating functions: the Client Service Department protects your interests, and the general contractor performs the work.
The cost depends on the complexity of the facility, scope of functions, and duration. We offer several formats: from a fixed monthly fee to a percentage of the construction estimate. We provide an accurate calculation after consultation.
We have experience supporting residential complexes, office centers, warehouses, production facilities, and retail properties. We provide a portfolio upon request.
No, this is included in our functions. We ensure a constant presence on site according to the schedule.
Yes. Collecting initial data, urban planning conditions, expert review, construction permits — all of this is part of our work.
We document the violations, prepare claims, and conduct negotiations. If necessary, we help terminate the contract and find a new contractor.
The standard format is weekly reports + a monthly summary. The reporting schedule is flexible and agreed with you.
Yes. Even if the project has already begun, you can engage us for auditing, control, or completion.
Simply leave a request on the website or call us. We will meet, discuss your project, propose a cooperation format, and provide a cost calculation.
Start controlling construction, not rescuing it
The Client Service Department is your peace of mind, resource savings, and a guarantee that the facility will be delivered on time, with quality, and without legal problems.